Telecom Crucial To Unlocking AI Gains – Liberty & EY Study


It is worth noting that countries that have a high proportion of workers and who happen to rely on telecommunications networks will go on to benefit more from AI than others, as per a new report from Ernst & Young LLP-EY.

As per the research that’s been commissioned by Liberty Global, the U.S. happens to be the biggest beneficiary, followed thereafter by Germany, the UK, as well as France.

The report, titled Wired for AI, goes on to analyze the transformative effect when it comes to AI and finds out that half of all the jobs within the U.S. as well as Europe could go on to leverage AI as well as generative AI in order to improve efficiency in a minimum of 50% of work tasks. The study shows that the telecom sector will go on to play a crucial role when it comes to helping 7 in 10 jobs be pushed due to artificial intelligence- AI. This points out the fact that these jobs, which are dubbed highly network-dependent, will go ahead and play a massive role when it comes to unlocking the transformative effect of AI on working practices across the globe and underscores the telecom sector’s central role when it comes to propagating its social as well as economic advantages.

The estimation coming from Goldman Sachs goes on to state that $7 trillion in annual global economic impact could as well happen from AI-enabled gains that are equivalent to another 120 million workers. Contrary to the just concluded studies concerning the impact of AI, like the World Economic Forum’s forecast this year that 44% of roles could get disrupted due to the tech, the report also suggests that efficiency can very well be dramatically enhanced by way of augmenting people with AI.

The Chief Corporate Affairs Officer of Liberty Global, Manuel Kohnstamm, says that this research unambiguously goes on to demonstrate the critical role the telecom industry is all set to play in global growth as well as the development of AI, which has the potential to stretch the productive capacity of certain major economies by massive margins. Not just that, but if it is harnessed the way it should be, AI also happens to hold massive scope to completely transform the telecom industry itself.

He adds that while much of the recent research around AI has gone on to focus on its disruptive impact when it comes to jobs, this study goes on to paint a much brighter picture of opportunities for the companies that are growing throughout multiple industries in order to boost productivity while at the same time also improving the lives of employees. As one increasingly goes on to make the most of AI, the fact is that one must not at all lose sight of the much wider responsibility of the telecom industry so as to make sure of secure, fair, as well as transparent use of this potentially era-defining tech.

The partner for AI at EY and also the report’s author, Dr. Harvey Lewis, says that business leaders as well as policymakers have gone on to recognize that AI is all set to transform industries, and it does not come as a surprise that the telecommunications sector has gone on to emerge as a key enabler within this report. Telecommunications companies have also been leading the way on AI for quite some time now and have put forth numerous useful applications within the networks and also in complementing engineering, sales, as well as business roles.

It is indeed clear that the broader advantages of AI will go on to depend on telecoms offering the required connectivity, adaptability, as well as reliability, which will enable all industries to tap into the entire AI potential. As the new regulations when it comes to AI begin to emerge, this role will also go on to require the sector to lead on the responsible as well as ethical usage of AI by making sure the standards are all set for a balanced and human-centered digital phenomenon.


The research also reveals that the overall time that’s saved if AI were to be used across the telecom industry, could very well equate to $33 billion in annual wages. Variations when it comes to country to country due to differences within the occupational mix across economies, thereby suggesting that some nations could go on to naturally benefit more from AI than some others. The report also goes on to find that the larger economies like the U.S., UK, and Germany can go ahead and adopt and also benefit from AI at a much more rapid pace due to the higher proportion of roles within network-dependent occupations like the service sector.

The report goes on to differentiate between productivity as well as efficiency, thereby recognizing that while AI may not go on to directly raise output or even reduce costs, the traditional steps in terms of productivity could very well enhance efficiency by way of enabling much more rapid completion of tasks as well as improved customer satisfaction. But the report goes on to note that even though time-savings may as well be possible in most roles, some may go on to struggle more than others so as to adopt AI. This adoption potential goes on to mean that barriers like poor digital skills within the workforce or even a lack of business buy-in, can go on to decrease the beneficial effect of the technology.

Telecom unfolding the AI; AI elevating Telecom

Looking at the crucial role telecom industry will go ahead and play in making such efficiency as well as productivity would take a realistic shape, the report also puts light on the fact that AI can go ahead and boost the efficiency of employees who are working within the sector itself.

It goes on to find that AI happens to have the potential to shift the telecom industry by way of enhancing network operations, pumping-up the security, enhancing customer service, and streamlining back-office procedures. AI algorithms, for instance, can be made use of to analyze network traffic patterns, enabling the prediction of congestion as well as other issues, so that network managers and operations teams can decrease network downtime.

Building on established approaches when it comes to assessing the impact of AI, the analysis by EY also indexes what occupations within the telecom industry could get the most benefit from AI, revealing that the top-most gains happen to be seen in day-to-day tasks in management as well as administrative roles, HR, and even finance. Engineering along with technology roles also happen to be major beneficiaries, with AI helping in day-to-day network operations and also across in the R&D efforts as well as bug-fixing. Other major gains can be achieved in sales as well as customer-service roles, like call-center operatives along with sales managers. In totality, the research goes on to suggest that 71% of jobs when it come to the telecom industry could go on to get benefitted by way of being augmented by way of AI.