Sprint announced the launch of Sprint Smart Messaging, a solution to help businesses communicate with their customers through an Artificial Intelligence (AI) text messaging system.
Powered by NumberAI, Sprint Smart Messaging responds to customers who text a business’s landline to provide answers to simple questions like business hours and product availability; it can also handle more complex tasks like take food orders or set appointments; this streamlines customer conversations and allows staff to handle other business-related functions.
“Sprint currently serves over five-million business phone numbers that will now have immediate access to Sprint’s Smart Messaging AI-powered platform,” said Sasha Gorman, vice president of development for Sprint. “Our business customers can run their operations more efficiently by responding to messaging requests in parallel and in real-time.”
Sprint Smart Messaging features:
Businesses can now use their landline or wireline telephone number to receive and respond to text messages from customers through mobile phones, tablets or desktop computers.
Sprint Smart Messaging uses AI to learn about a business and auto-respond to customer questions instantly. Businesses will be able to answer customer inquiries 24/7, ultimately saving on labor costs by sending automated responses to commonly asked questions.
Statistics show that 62 percent of calls to small business are left unanswered. Sprint Smart Messaging automatically texts the customer back, re-engaging them and increasing thier interest. With Sprint Smart Messaging, 50 percent1 of customers whose call didn’t go through are saved from going to a competitor.
Direct Customer Interaction
Businesses will be able to offer their customers the ability to make transactions, such as order placements and appointment setting, more convenient through its messaging system to increase efficiency on both ends.
“Voice is an inefficient way to communicate with customers. We are moving towards a ’WeChat’ like world where consumers and business interact and conduct commerce over messaging,” said Tasso Roumeliotis, chief executive officer and co-founder of NumberAI. “Sprint is the first carrier in the U.S. to launch a messaging-based solution to further one-to-one interaction for its business customers.”
For more information on Sprint Smart Messaging or to speak with a Sprint Executive, please contact firstname.lastname@example.org.
NumberAI’s mission is to light up WeChat-like Conversational Commerce in the Americas and Europe. Nobody likes calling a business. We help Businesses move their customer conversations to messaging (from SMS texts to their existing landline, Facebook messenger, etc). Then our AI takes over to turbocharge a business like the ’limitless pill’. Curious? NumberAI.com. $12M Capital raised from DFJ, Costonoa and Gradient (AI-focused Venture fund of Google). Oakland, CA based.
Sprint is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served 54.5 million connections as of Dec. 31, 2018 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Today, Sprint’s legacy of innovation and service continues with an increased investment to dramatically improve coverage, reliability, and speed across its nationwide network and commitment to launching the first 5G mobile network in the U.S.
1 Percentage is based on NumberAI’s research with existing customers who use the platform’s call rescue features.