Digital Island and RingCentral have partnered to bring Agentic Voice AI products to businesses in New Zealand. Under the agreement, Digital Island becomes RingCentral’s first partner in the country and will design, sell, implement and support the company’s unified communications, contact centre and customer engagement products for organisations across the New Zealand market.
The partnership connects a local cloud communications and IT services provider with an international communications software company that has been expanding through regional partnerships. Digital Island, a New Zealand-based provider focused on business collaboration and customer engagement services, will now offer RingCentral’s platform alongside its own local implementation and support capabilities.
New Zealand customers will gain access to RingCentral’s Agentic Voice AI offering through a provider that can manage deployment and support on the ground. The two companies are already working with early adopter customers ahead of wider availability later in 2026.
Agentic Voice AI Expands Through Local Partner
For Digital Island, the partnership adds an international software platform to its portfolio at a time when many businesses are reviewing their communications systems and customer service operations. The company will provide end-to-end services spanning initial design, implementation and ongoing support.
Leon Sheehan, Chief Executive Officer of Digital Island, said: “As RingCentral’s first partner in New Zealand, Digital Island is proud to bring Kiwi businesses access to AI-powered unified communications and contact centre solutions that modern organisations require. We are committed to helping businesses transform both customer and employee experiences with our New Zealand-based team of experts.”
RingCentral sells business telephony, messaging, video, contact centre and related software. Homayoun Razavi, Executive Vice President and General Manager of Global Strategic Providers at RingCentral, said: “We built our global strategy around partnering with local market leaders who understand what their customers need on the ground, and Digital Island is exactly that partner. Together, we’re giving New Zealand businesses a direct path to Agentic Voice AI, running on a cloud platform built for reliability, data privacy, and enterprise-grade security.”
RingCentral Services Target New Zealand Businesses
The partnership model reflects a common route to market for overseas software providers entering smaller national markets. Local sales, migration work and support are often critical to winning contracts in cloud communications, particularly for customers replacing older phone systems or moving contact centre operations to cloud-based platforms.
Krishna Baidya, Head of Connected Work and Customer Contact Research, Asia-Pacific, at Frost & Sullivan, pointed to the importance of local execution. “Moving off legacy communications takes more than software licences. It takes a local partner who can own strategy, deployment, and ongoing support, end to end. Pairing RingCentral’s cloud platform with Digital Island’s local service model gives New Zealand businesses a practical, lower-risk path to modernisation,” said Baidya.
The agreement arrives as competition in cloud communications and AI-assisted customer engagement continues to intensify across Asia-Pacific. Vendors are seeking local partners that can translate broad software offerings into sector-specific projects, while customers weigh the benefits of automation against integration costs and the risks of disrupting day-to-day service. Digital Island will now handle not only sales for RingCentral but also the deployment and support work that often determines whether a unified communications overhaul succeeds.