Presence, Datapoint partner to power cloud contact centre


Presence Technology, a worldwide leader in multi-channel Contact Centre solutions, and Datapoint UK, an integrator specialized in enterprise unified communications and Contact Centre technology solutions, have announced the availability of their Cloud Contact Centre in the United Kingdom. This hosted solution, focused on improving and streamlining customer service operations, uniquely addresses the evolving challenges of today’s multichannel customer service centres.

The Cloud Contact Centre is committed to reducing costs, boosting productivity and profitability while improving service quality. Datapoint’s pay-as-you-go service is based on Presence Technology’s multi-channel solutions and adapts quickly and effectively to customer business requirements.

Datapoint and Presence’s Elastic Contact Centre positions itself as a pioneering solution in the Cloud market. This solution brings robustness, scalability, security and flexibility, while offering features such as high availability or networked regions, which makes it possible to have agents in different physical locations sharing common resources. This allows for better resource management and reduces communication costs without losing redundancy between centres.

“Companies are looking for ways to better manage their costs and resources while improving customer service. This Cloud multi-channel Contact Centre solution, based on market-leading technology and ensuring high performance, has been developed thinking of the customers’ needs”, says Carlos Martínez, EMEA & CALA Vice President at Presence Technology.

Jim Close, Director and General Manager of Datapoint UK, says: “In today’s market where opex budgets are severely restricted and capital investment is difficult to justify, Datapoint is pleased to be able to offer its customers a proven and cost effective solution from one of the market’s leading providers. This solution offers customers the opportunity to take advantage of the flexibility and efficient investment of the Cloud while protecting their investments in existing infrastructures”.