Telstra announces new whole of business contract with Jetstar


Telstra today announced that it has signed a three-year multi-million dollar business communications contract with Jetstar, the largest low cost airline carrier in the Asia Pacific region.

This deal represents Telstra’s largest global contract to date and Telstra’s first significant Network Application and Services (NAS) contract in Asia.

As Jetstar’s preferred telecommunications supplier, Telstra will supply a dedicated managed communications services team to work across all of Jetstar’s business to support the airline’s Information Communication Technology (ICT) operations in the region. Telstra will also continue to provide domestic and global voice, mobile and data services, including multi wide area network and global data centre services.

Under the new agreement a dedicated Telstra team will be responsible for Jetstar’s network architecture, global procurement services, finance management, project change management, continuous improvement and interface management.

Jetstar Chief Information Officer Steve Tame said that with Jetstar achieving rapid expansion and now offering flights to 65 destinations in 16 countries and territories, the dedicated resources provided by Telstra were an invaluable addition to the business.

“We have experienced fantastic growth in recent years and Telstra has been a crucial partner for us, providing a high quality and reliable communications infrastructure to facilitate our expansion across Asia,” Mr Tame said.

“We’re committed to providing the best level of service for our customers as we manage the ever increasing passenger demand across our network. By incorporating NAS as part of the new contract, there will now be a dedicated Telstra team working as an extension of our existing IT team. This puts us in a strong position to tailor our networks for future demand.”

Telstra Global Managing Director and CEO Mr Martijn Blanken said the contract was due to the quality of Telstra’s team, products and services.

“We have now worked with Jetstar since 2006 and are proud of the longstanding, trusted partnership we have which has supported such ambitious development over the past seven years,” Mr Blanken said.

“For future growth and expansion, we now have the systems and services in place to deliver Jetstar’s ICT maintenance, management and rapid incident resolution so that the business is free to focus on its strategic objectives.

“Asia is a key geographical market for Telstra, one where we have great success and a strong reputation. The region also represents a key pillar of growth for Telstra.

“To extend our relationship with Jetstar, a recognised and dynamic Asian business, is testament to the work we’re doing and we’re looking forward to continuing the progress we’ve already made together, going forward in the region.”

Telstra’s expansion into new markets in Asia is being spearheaded by its NAS division, with the group growing revenue by 10.5 percent last year.