SAN DIEGO- May 13-14, 2024 – December saw the launch of Customer Service & Experience West focused on taking a collective leap forward in strategy, technology, and customer-centricity, Reuters Events today announced.
Customer Service & Experience West 2024 (May 13-14, San Diego) unites 250+ C-suite & Senior leaders from North Americas largest brands to deepen their understanding of critical issues, strategize and benchmark alongside cross industry drivers in the space to prepare for success in 2024.
Confirmed speakers include Aarthi Murali, Chief Customer Experience Officer at M&T Bank, Reed Smith, Chief Consumer Officer at Ardent Health, and Deb Ermiger, Vice President of Digital Engagement at Aflac.
Also slated to appear are senior executive from the Kraft Heinz company, Amazon, Kenvue, Zappos, Haleon, LA Metro, US.Bank, Conns HomePlus, MetroPlusHealth and TD Bank, among other new speakers that will be added every two weeks.
“2024 is set to be an exciting year for service & experience, with sweeping advances in Gen AI dictating the strategy and roadmaps of many organizations. With consumer expectations higher than ever brands must remember that CX remains a key differentiator, and to shy away from customer centricity can only lead to regression. Now is the time for CX to stand up and be the driving force behind your success.” said Josh Wheeler, Global Project Director at Reuters Events.
The event will bring together Senior Customer Experience & Service executives paving the road to address longstanding issues and mitigate their pain points through novel solutions due to the rapid transformation in technology. Customer Service & Experience 2024 brochure is available now. Featuring four extensively researched & developed pillars, covering how to:
Harnessing Data-Driven Insights
With unprecedented access to extensive data insights, a clear strategy for implementing data-driven change is the key to improving customer journeys. Eliminate friction and personalize experiences across the customer journey, whilst streamlining internal processes and developing a culture of data-backed decision making.
- Augmented Agents & AI-driven Technologies
Advances in generative AI and ML technology present novel approaches to handling daily service tasks. Seamlessly integrate new solutions into your organizations tech stack and equip your service agents with the essential skills to use them effectively, delivering the seamless, efficient, and personalized interactions your customers demands. - Demonstrating ROI & Attributing Value
With budgets tightening and conceptual buy-in low, demonstrating the value of CX with clear metrics is paramount to success. Foster a shared language across departments to secure investment, drive growth, and develop a truly customer-centric model of operation. - Strategy, Culture & Transformation
True changes comes from within. Define the strategic remit of CX in shaping your organization’s strategy. Take an active role in influencing organizational culture & operational structure with a CX team that is empowered to affect real change.
Customer Service & Experience West 2024 has been running over 14 successful years and is expected to attract 250+ attendees hosting an intimate connection point, 50+ industry leading speakers with 30+ sessions including exclusive roundtables.
Customer Service & Experience 2024 will take place as an in-person conference from May 13 to 14. For more information, visit Customer Service & Experience West 2024 (reutersevents.com) or write to ashlee.bond@thomsonreuters.com .
