Oracle has launched the Oracle Intelligent Communications Orchestration Network Cloud Service, a next-generation platform designed to simplify enterprise network operations. The service brings together network traffic and policy management for voice, collaboration, AI, and other technologies, creating a single, unified communications environment, whether on-premises, in the cloud, or a mix of both. This helps enterprises and managed service providers cut through the complexity and cost of running critical business functions that need to stay online all the time. The enterprise network operations platform is particularly aimed at call centers running multiple vendor systems, providing agility through AI-powered services such as voice-enabled documentation and next-best-action recommendations.
“It can be incredibly complex and costly for enterprises to manage global communications infrastructure across multiple vendors’ solutions, especially with increasing pressures to integrate new AI tools and cloud-based services into operations,” said Irwin Lazar, president and principal analyst for Metrigy Research. “Intelligent communications orchestration offers significant potential to streamline communications environments, speed application deployment, and ensure consistent security while providing a common layer to obtain data for business intelligence and AI data models. Agile, holistic platforms are required to help enable the rapid deployment of new capabilities while minimizing operational costs and ensuring security.”
As enterprises move their voice infrastructure to the cloud, roll out AI-driven services, and refine engagement strategies, they often run into restrictive calling plans, disconnected tools, vendor lock-in, and security gaps. These hurdles add to operational overhead and can slow down innovation. At the same time, managed service providers need to provide enterprise-grade communication tools that set them apart in a competitive market. Oracle addresses these challenges with a pre-integrated, technology-agnostic solution built on Oracle Cloud Infrastructure (OCI), providing strong security, scalability, and consistent performance.
The platform brings several practical benefits:
- Simplifying operations: Enterprises can connect and manage UCaaS, CCaaS, third-party voice platforms, AI, and on-premises systems more easily, easing the burden of daily operations.
- Voice AI integration: Real-time insights allow businesses to test, deploy, and integrate AI services while keeping downtime and service interruptions to a minimum.
Streamlined call flows: Centralized management of security and routing makes it easier to avoid errors, delays, and missed interactions. - Enhanced customer experience: Organizations can customize and unify communication strategies across cloud and on-premises systems, providing employees and customers with a seamless and consistent experience.
- Centralized intelligence: One orchestration layer handles dial plan logic, routing, policy control, and analytics, making global deployments easier and maintaining continuity across regions.
“Enterprises are facing a new generation of complexities as cloud technologies become more expansive and pervasive, further amplified by the oncoming wave of AI innovation,” said Andrew Morawski, executive vice president and general manager, Oracle Regulated Industries. “With Oracle’s new communications orchestration solution, organizations can seamlessly integrate AI into their unified communications, helping them to rapidly evolve to meet new business requirements.”