Customer Managemt

An Exclusive Interview with Hemant Soni on Tele Info Today: How AI and Distributed Intelligence Are Transforming the Future of Telecom Networks and Customer Experience Q1. A fundamental transition from centralized, reactive systems to a more distributed Cognitive Edge Architecture...

How Telcos Are Evolving Beyond Connectivity The telecommunications industry stands at an unprecedented inflection point where traditional connectivity services no longer suffice to drive sustainable growth and profitability. Across global markets, telcos are fundamentally transforming their business models, evolving from...

KDDI has introduced the KDDI GX Platform, providing overseas corporate customers with centralized support across a range of solutions including network, security, RPA (robotic process automation), IoT and others. The KDDI GX Platform will initially be offered across the ASEAN...

Ericsson has been selected by EE, the UK’s largest mobile operator and part of the BT Group, to deliver a next-generation customer experience management (CEM) system based on Ericsson Expert Analytics. The multi-year agreement includes software, implementation services and...

SSE Enterprise Telecoms – one of the UK’s leading connectivity providers – has announced a connectivity partnership with Sky Business, to deliver new high-capacity Ethernet connectivity solutions to businesses across the UK. The agreement sees an expanded reach in...

NTT Communications Corporation (NTT Com), the ICT solutions and international communications business within the NTT Group, announced that it has launched its Tokyo No. 10 Data Center, effective immediately, to strengthen its hybrid ICT solutions that integrate data center,...

At the Huawei Global Analyst Summit 2018, Ping An Technology, an industry-leading technology company, announced that it leveraged the Huawei SD-WAN solution to quickly roll out the AI customer service. With this new AI customer service, Ping An Technology can...