Infrastructure

Telecom voice support is moving beyond traditional interactive voice response systems and scripted voice bots toward systems that can understand natural-language requests and participate in broader service workflows. Conventional IVR generally guides customers through predefined menus, while earlier voice...

Telecom operators are moving from individual AI deployments toward environments in which multiple agents may need to work across customer service, billing, service management and network operations. A customer-service agent may identify an issue but require information from a...

AT&T Business is expanding its enterprise satellite connectivity offering through a strategic agreement with Amazon Leo, adding low Earth orbit satellite services to its existing fiber and 5G network architecture. The arrangement makes AT&T the first major US telecommunications...

Iridium and Deutsche Telekom IoT have completed the technical integration of their networks along with a global roaming agreement, bringing NB-IoT satellite connectivity closer to commercial reality for enterprise IoT customers. The two companies, joined by Toyota in a...

Airbus Defence and Space and Thales Alenia Space have formally commenced the development of the first IRIS2 telecommunications satellites on behalf of Eutelsat. The two companies signed initial agreements for the design and construction of the first layer of...

A new international intergovernmental organization dedicated to fighting cross-border telecom and cyber fraud has been formally established. The telecom fraud alliance, initiated by the Chinese government, brings together 46 founding countries, 34 observer countries and four international organizations in...

Saudi Arabian digital services provider stc Group and satellite manufacturer Astranis have announced an agreement to deploy a dedicated satellite serving Saudi Arabia. The deal marks a significant expansion of stc Group's satellite communications portfolio and brings dedicated satellite...